Terms of Service & Liability Disclaimer

DayDent is operated by Humaine Technologies Inc. (“DayDent”, “we”, “us”). These terms form an agreement between you and Humaine Technologies Inc.. You can reach us at admin@daydent.ca.

You must be able to enter a binding agreement to use DayDent. If you accept these terms on behalf of a clinic, you confirm you are authorised to bind that clinic, and “you” means both you and the clinic.

Our Privacy Policy explains how we handle personal information and forms part of these terms. Clinics that choose to save a card also accept a separate, versioned card-saving statement at the time they opt in; where that statement and these terms overlap, it governs the card it covers.

DayDent is a platform that connects dental clinics in Metro Vancouver with temporary dental hygienists, Licensed Dental Assistants (LDA) and clinic administrators. We provide matching, invitations, shift posting and booking tools, in-app messaging, reliability records and payment handling for our own fees.

Clinics and professionals arrange hourly pay, hours, duties and all other terms of the engagement directly with each other. DayDent does not run payroll, pay wages, provide clinical supervision, insure any engagement, or verify professional credentials. DayDent is not a party to the arrangement between a clinic and a professional and takes no role in negotiating or enforcing it.

The platform rules in these terms — including fees, cancellations and reliability records — govern conduct on DayDent and your account standing only. They do not create an employment relationship with DayDent.

Registration numbers, issuing regulators, expiry dates, qualifications, experience, languages, skills and practice-software familiarity are supplied by professionals themselves. They are self-declared and are not independently verified by DayDent. Where a professional has saved a registration number and issuing regulator for a clinical role, DayDent may show a neutral “Registration declared” status. That status records only that details were entered; it is not verification, endorsement or confirmation of good standing.

Some information shown on a profile is generated by the platform rather than supplied by the user — for example completed shift counts, completion rate and reliability standing. These reflect activity recorded on DayDent and nothing more.

Every user must hold the credentials and lawful authority required for the role they perform. Clinical roles require current registration with the applicable regulator; administrator roles do not require a clinical licence. Clinics must confirm identity, applicable licence status and any restrictions, right to work, insurance and general suitability before work begins, including by checking the BCCOHP public register directly.

For clinics, DayDent carries out a limited identity check before an “Identity checked” badge appears: the clinic provides its business licence number and may upload a supporting business or registration document, which authorised DayDent staff review. The badge means that check was completed. It is not an assessment of practice quality, licensing or regulatory compliance, insurance, workplace safety or suitability.

DayDent ranks professionals for a shift automatically and invites them in stages, using profile details, stated availability, distance from the clinic, rate preferences, role and relevant skills, along with other supported factors. Invitations go to closer matches first, with time to respond before the search widens.

When close matches are unavailable, criteria may broaden, so an invitation can fall outside some stated preferences. Professionals should review the actual shift details — including date, hours, location and posted rate — before accepting.

Matching is not credential verification, an endorsement, or a guarantee that a shift will be filled, that any invitation will be received or accepted, or that any user is suitable.

Eligible professionals who have not yet been invited are considered before a prior invitation is recycled. Only an expired, unanswered invitation may be tried again, after a 60-minute cooldown, with no more than two attempts and one reminder per attempt. Ignoring or declining an invitation carries no reliability penalty. An explicit decline is not recycled, although the professional may still apply normally while the shift remains open.

A booking moves through distinct steps, and only the last of them creates a booking:

• A clinic posts a shift, or sends a private offer to an eligible professional.
• A professional applies, accepts an invitation, or accepts a private offer. This places a hold; it is not a booking and never triggers a charge.
• The clinic confirms that professional and authorises the total shown at that moment.
• Payment succeeds, or the applicable fee is fully waived under a promotion.
• Protected contact details and any shared resume are released to the booking participants. The clinic may also receive the self-declared registration details for the booked role only.

A “Confirmed Booking” exists only once the clinic has confirmed and payment has succeeded or no payment was due. Until then either side may withdraw and no fee is owed.

If payment fails, the booking is not confirmed, protected details are not released, and the clinic may retry or use a different payment method. Where two actions collide — for example a cancellation that lands while a payment is being taken — DayDent resolves the conflict in favour of the shift’s actual state and refunds a fee that was charged for a booking that could not stand.

Posting a shift, receiving applications and invitations, sending a private offer, and a professional accepting are all free. Professionals never pay DayDent any fee.

Clinics pay a connection fee of $25 CAD when they confirm a booking. A reduced rebooking fee of $10 CAD applies instead when the professional being booked has already completed at least one shift at that same clinic through DayDent.

Only a prior completed shift at the same clinic qualifies for the reduced fee. A previous invitation, application, acceptance, payment, contact release, cancelled shift, no-show or future booking does not qualify, and neither does a completed shift at a different clinic, including another location under the same ownership. Selecting a different role for the same professional does not reset that history. Marking a professional as a favourite allows a private offer to be sent but never affects the price.

The fee kind and amount are determined by DayDent from your clinic’s recorded history, shown to you in full before you authorise, and charged once per booking. A different shift is charged separately. There is no separate charge for viewing contact information that a confirmed, paid booking has already released.

No sales tax is currently applied to DayDent fees. This may change; any tax would be shown in the total before you authorise it.

DayDent is waiving connection and rebooking fees for every clinic through October 31, 2026, based on the Metro Vancouver calendar date. Standard $25 and $10 pricing resumes automatically on November 1, 2026. No charge is made merely because the promotion ends. Fee amounts may change; a change applies only to bookings confirmed after the updated fee is published.

DayDent fees are separate from the professional’s wages and from any other amount agreed between the clinic and the professional.

Every fee is paid on a Stripe-hosted payment page at the moment you confirm the booking. DayDent does not receive or store your full card details and does not charge a card in the background. Saving your card is optional: if you tick the box on the confirmation step, Stripe keeps the card so future payment pages are quicker, DayDent records only the card brand, last four digits and expiry, and you can remove it at any time from Billing.

Fees pay for the confirmed booking and the contact information released with it, and are otherwise non-refundable. Two exceptions apply:

• A fee charged for a booking that could not stand — for example a payment that completed after the shift was already cancelled — is refunded.
• A paid shift that passes its original scheduled start time without a confirmed booking or confirmed replacement is refunded automatically. This is processed by a regular check shortly after the start time rather than instantly, and the money reaches your account on your card issuer’s usual timeline.

DayDent may also issue a refund at its discretion after review. Refunds are made to the original payment method through Stripe, are not substituted with platform credit, and are marked complete only once Stripe confirms them.

Either party may cancel a Confirmed Booking 24 hours or more before its scheduled start time without a reliability flag. All cancellation and replacement deadlines use the shift’s original scheduled start time; a cancellation or replacement does not reset it.

If a professional cancels before the start time, DayDent reopens the shift and searches for a replacement at no additional connection fee for that original shift. A replacement depends on professional availability and is not guaranteed.

If a clinic cancels, the booking is closed and the fee already paid is ordinarily not refunded, because the booking was confirmed and contact information released.

Cancelling less than 24 hours before the start time is permitted but records a late cancellation flag against the party who cancels. Failing to attend a confirmed shift records a no-show flag.

DayDent does not mediate lost income, replacement costs, or any other consequence of a cancellation or no-show. These rules concern DayDent’s fees and platform standing only, and do not limit or determine any legal obligation between a clinic and a professional relating to wages, notice or employment.

After a shift has ended, a participant may flag the other party for a no-show or a late cancellation. Reporting an issue is separate from answering the factual post-shift questions and from choosing not to match again.

A flag stays pending for 48 hours. The flagged party is notified in-app and may dispute it once, with a written explanation. An undisputed flag is confirmed automatically after 48 hours. A disputed flag goes to DayDent for review and does not affect account standing until the review is resolved. DayDent’s decision on a disputed flag is final for platform purposes.

Confirmed reliability flags expire after 12 months and may affect account standing, including a warning, temporary suspension or removal. DayDent gives affected users an in-app notice.

DayDent administrators may also adjust reliability records, suspend, reinstate or remove accounts where the platform is being misused. Individual flag details are visible only to the people involved and authorized DayDent administrators. Internal moderation notes remain restricted. Reliability records reflect platform standing and are not a legal finding about any party’s conduct.

DayDent does not collect star ratings or subjective reviews. After a shift’s scheduled end, both parties may be asked factual questions: whether the professional attended, and whether the shift went ahead as agreed. Where an answer is “no”, a reason is recorded. Answers are visible to the person who submitted them and to DayDent administrators. The clinic’s separate completion confirmation remains the completion authority. Either participant may request correction of an answer or recorded outcome; conflicting or challenged answers are sent for administrator review, and statistics are recalculated once a review is resolved.

Completed shift counts may be shown immediately. Completion percentages appear only after five included resolved commitments. With no resolved booking history, the profile reads “New to DayDent”; with fewer than five included outcomes, it reads “Limited shift history”. A genuine 0% is shown after five included outcomes when none were completed.

A professional’s rate is completed bookings divided by completed bookings, confirmed no-shows and professional cancellations inside 24 hours of the original start. Earlier professional cancellations, clinic cancellations, invitations, unsuccessful applications, future bookings, and pending or disputed outcomes are excluded. A clinic’s rate is completed bookings divided by completed bookings, clinic cancellations inside 24 hours of the original start, and confirmed failures to provide the agreed shift. Professional-caused cancellations and no-shows, earlier clinic cancellations, invitations, applications, future bookings, and pending or disputed outcomes are excluded. Payment problems and reliability flags are recorded separately.

Reporting a problem and choosing “Don’t match us again” are separate. The no-match preference is private, carries no reliability penalty, affects future matching only, and can be reversed.

A clinic’s name, area, address, map location, practice software, parking details and completion statistics are visible to signed-in members. Before a Confirmed Booking, a clinic sees only what a professional chooses to share for evaluation: role, experience, languages, skills, practice software, rate expectations, general area and availability.

Protected information — full names, phone numbers, email addresses and shared resumes — is released only between the participating clinic and the booked professional, and only once the booking is confirmed and required payment has succeeded or an approved waiver applies. For a clinical booking, the clinic may also receive only the self-declared registration details for the role booked. Acceptance alone, a pending or failed payment, favourite status, a previous invitation, or an unrelated role does not grant access. Resume files are served through short-lived private links.

Internal moderation notes, administrative review details and information about other users are restricted to authorized DayDent administrators except where these terms expressly say an involved participant may see a record.

In-app messaging is limited to the people involved in a shift or offer. Messages must relate to shifts and professional arrangements. Do not use messaging to harass, to solicit unrelated business, or to share patient information. DayDent administrators may read messages where necessary to review a dispute or investigate misuse, and DayDent may disclose information where permitted or required by law.

Once information has been released to another party, DayDent cannot control how that party handles it. Each party is responsible for its own handling of information it receives.

Provide accurate information, keep registration and contact details current, and do not impersonate another person or clinic. Accounts containing knowingly false credential information may be removed.

Do not attempt to avoid DayDent’s fees, scrape or bulk-collect other users’ information, use another member’s account, or interfere with the platform’s operation or security.

The platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy of user-supplied information, or uninterrupted availability. We do not guarantee that a shift will be filled, that any professional will accept, attend or perform, or that any clinic will pay.

To the maximum extent permitted by law, DayDent and Humaine Technologies Inc. are not liable for indirect, incidental, special, consequential or punitive damages arising from use of the platform, including losses relating to self-declared credentials, expired registrations, professional conduct, patient harm, property damage, missed or cancelled shifts, unpaid wages, flags or shift outcomes recorded against an account, or suspension or removal of an account.

Nothing in these terms excludes or limits any right or liability that cannot be excluded or limited under applicable law, including under British Columbia consumer protection and employment legislation. Where a limitation is unenforceable, the remainder continues to apply.

DayDent may suspend or remove an account for breach of these terms, for accumulated reliability points, or where required by law. You may permanently delete your account from Account → Security after resolving active bookings, applications, unfinished payments, refunds and account reviews. Fees already paid are not affected by deletion, and arrangements you have already made with another user remain your responsibility.

After deletion we remove personal profile, contact, registration and uploaded-file data, detach saved cards, and retain pseudonymous records needed for legal, accounting, dispute, safety and fraud-prevention purposes, as described in the Privacy Policy.

We may update these terms. Material changes will be reflected in the effective date and version above, and continued use after a change means acceptance.

These terms are governed by the laws of British Columbia and the applicable laws of Canada, and the courts of British Columbia have jurisdiction over any dispute.

Questions about these terms: admin@daydent.ca.