Privacy Policy

We collect information you provide when creating and using your DayDent account. This may include your name, email address, phone number, account type (clinic or professional), and the information described below.

Professionals provide one or more job types, experience, skills, languages, practice software experience, availability, minimum hourly rate, travel radius, postal code and map location. They may upload a profile photo and resume. For each selected Registered Dental Hygienist or Licensed Dental Assistant role, they provide a self-declared registration number, issuing province or regulator, and expiry date. These details are not independently verified by DayDent.

Clinics provide a practice name, contact name and role, the roles they hire, street address (including unit, city, province and postal code), map location, practice management software, parking details, an optional website and clinic photo, phone number and optional extension, and contact email. For clinic identity checks, clinics also provide a business licence number and may upload a business verification document. When a clinic submits for review, we record the authorization statement accepted, its version and the time accepted.

If you sign in with Google, we receive basic account information from Google, such as your name, email address and profile image, to create and authenticate your account. We never receive your Google password.

We also collect activity generated as you use the platform: shift postings, applications, invitations, private offers and responses, bookings, availability, favourites and blocking preferences, in-app messages and their read or participation state, post-shift outcome answers and any reason or explanation given with them, completion and cancellation history, reliability flags and written disputes, notifications, support inquiries, and records of administrative account actions.

We use your information to operate the DayDent platform: matching clinics with available professionals, displaying relevant shifts and profiles, processing connection and rebooking fees, confirming bookings, providing in-app notifications, protecting the platform, and providing customer support.

We may also use information to improve the platform, monitor for fraud or abuse, and comply with legal obligations.

Signed-in DayDent members can see a clinic's practice name, neighbourhood, street address and map location, clinic photo, website, practice software, parking, identity-check status and completion rate. A clinic's phone number and contact email remain private except to the participating professional after their booking is confirmed and required payment succeeds or an approved waiver applies. The limited clinic identity check does not guarantee clinical quality, insurance, regulatory compliance or suitability.

Clinics may see evaluation information for eligible professionals, such as a profile photo, selected job types, years of experience, skills, languages, practice software experience, minimum rate, availability, general area, completion rate and a partially masked name. A per-role “Registration declared” label may show that a registration number and issuing authority have been saved, but the label never reveals those values or means that DayDent verified them.

A professional's full name, phone number, email address, shared resume and self-declared registration details for the booked role are released only to the participating clinic after the professional has accepted, the clinic confirms the booking, and required payment succeeds or an approved waiver applies. Acceptance alone, a pending or failed payment, favourite status, a previous invitation or a booking for another role does not grant access. The participating professional receives the clinic's private contact details under the same conditions. Private files are provided through time-limited links. Information is not unlocked for unrelated applicants or professionals, and simply viewing contact information does not create another charge.

Completed-shift counts may be shown immediately. Completion percentages are shown only after five included resolved commitments; profiles with no resolved booking history read “New to DayDent,” and profiles below the threshold read “Limited shift history.” Individual post-shift outcome answers and explanations are confidential to the person who submitted them and authorized DayDent administrators. Individual reliability records and written disputes are visible to the involved parties and authorized DayDent administrators. Messages are visible to the connected participants and may be accessed by authorized DayDent administrators where needed to review a dispute or investigate misuse. Hiding a conversation from your inbox does not delete its messages or hide them from the other participant, and new activity may make the conversation appear again.

Internal moderation notes, administrative review details and other users' confidential reports are available only to authorized DayDent administrators. A private, reversible “Don't match us again” preference is separate from issue reporting and is not disclosed to the other party.

Business verification documents are optional and accessible only to authorized DayDent staff for business verification. The uploaded document file is deleted once the verification review is complete; the business licence number and the attestation record are retained.

DayDent does not store full credit card numbers or bank account details. Payment methods and payments are handled by Stripe on Stripe-hosted pages, subject to Stripe's privacy policy and security practices. DayDent retains Stripe customer and payment references, transaction, connection and rebooking fee, receipt, refund and payment-status records. If a clinic chooses to save its card, we additionally retain the card brand, last four digits and expiry date along with the card-saving acceptance; removing the card in Billing clears those details. We use these records to process authorized payments, prevent duplicate charges, administer refunds and respond to billing inquiries.

We keep your account and activity information for as long as your account is active or as needed to provide the service, resolve disputes, enforce our terms, and comply with legal obligations. Confirmed reliability points stop counting toward your account standing 12 months after they are confirmed, although the underlying record and administrative action history may be retained longer for dispute resolution, security, abuse prevention and audit purposes.

You can permanently delete your account from Account → Security after confirming your identity. Personal profile and contact information, registration details, uploaded resumes, profile photos and clinic verification documents are removed. Active bookings, unfinished payments, refunds, applications or account reviews must be resolved first.

We retain pseudonymous booking, payment, refund, safety, dispute and administrative audit records where needed for legal, accounting, security and platform-integrity purposes. Saved cards are detached and cached card details are cleared. Retained records no longer include the deleted account's contact details, uploaded files or public profile identity.

You can replace or remove a current resume from your profile. A resume copy that you chose to share with a past application may be retained with that application so the related booking record remains complete.

DayDent, operated by Humaine Technologies Inc., uses third-party service providers to deliver and maintain the platform.

Lovable Cloud provides application hosting, database services, authentication and private file storage. Stripe processes payments and stores payment methods. Google provides optional sign-in and serves the fonts used by the app. MapTiler and OpenStreetMap provide mapping and address geocoding services.

When a clinic saves or updates its address, the address text is sent to MapTiler and, if needed, OpenStreetMap’s Nominatim service to determine coordinates and a neighbourhood. Map tiles are loaded from OpenStreetMap when a map is displayed.

We use the Google Ads tag to measure visits to DayDent and understand the effectiveness of our advertising. When signup conversion tracking is enabled, it also records successful registrations attributed to our ads. Depending on your consent choices and the tracking configuration, Google may receive information such as your IP address, browser and device information, page URLs, advertising click identifiers and cookies or similar identifiers. Google processes information according to its privacy policy: https://policies.google.com/privacy.

DayDent does not sell personal information. Service providers may process information outside British Columbia or Canada, where it may be subject to the laws of the jurisdiction in which it is processed.

DayDent uses essential browser storage and authentication cookies to keep you signed in, protect authenticated requests, remember an intended destination after sign-in and retain limited interface state. These technologies are used for the app to function, not for advertising.

DayDent's iOS and Android apps display the same DayDent service in an app wrapper. The current apps do not collect additional device identifiers or location data and do not send push notifications. This policy will be updated before those capabilities are introduced.

You may access and update certain information through your profile settings, remove certain uploaded content, and permanently delete your account from Account → Security. To request access to other personal information, correction, or deletion of specific retained data, contact us using the information below.

We will respond to reasonable requests in accordance with applicable law. Some information may be retained where necessary for legal, security, billing, dispute-resolution or operational reasons. Notifications about bookings, messages and account activity currently appear inside DayDent; account-related emails such as confirmation and password-reset messages are sent through our authentication service.

If you have questions about this privacy policy or how we handle your information, please contact us at admin@daydent.ca.